Telephone Support

Can I call you on the phone?

Yes, we do have an office phone number but our team work from anywhere, remotely and flexibly, some staff work overseas.

Our telephone system is manned by a company employed to answer our calls when we can't answer and relay them back to our central email to ensure that nothing is missed, even if someone calls us on a Sunday.

As we don't work standard 9-5 hours (due to the nature of our business that operates 24/7), some of our team may be working evenings, early mornings, or have time off in lieu due to working the weekend. So email is how we monitor support tickets. This allows us to share the workload evenly across the team. We also keep an audit of the ticket with detailed notes, so everyone on the team knows what's happened and anyone can answer your cries for help. A bit like if you contact your bank, you might not get the exact person you're after, but someone can help because they have your details on screen in front of them.

Some tickets may require a call, or a meeting. And we can arrange meetings and call backs as and when they are needed.